Shipping policy
SHIPPING POLICY
All orders are shipped from Switzerland via DHL Express.
Once your order has been dispatched, you will receive a confirmation email with tracking information.
Ready-to-ship orders are typically processed within 1–3 business days.
Shipping Rates
European Priority Destinations:
Germany, Austria, Belgium, France, Italy, Netherlands, Luxembourg, Vatican City, Denmark, Finland, Greece, Ireland, Poland, Portugal, Spain, Sweden, United Kingdom, Hungary, Norway, Liechtenstein, Monaco, Romania.
DHL Express Shipping: €29
Free shipping on orders over €349.
All orders to these destinations are shipped on a DDP (Delivered Duty Paid) basis. This means all applicable import duties and taxes are covered before delivery, and customers will not be charged additional customs fees upon arrival.
Switzerland:
DHL Express Shipping: €18
Free shipping on orders over €349.
Orders shipped within Switzerland are dispatched domestically and are not subject to import duties or customs charges.
Extended European Destinations:
Including Slovakia, Slovenia, Bosnia and Herzegovina, Estonia, Latvia, Lithuania, Malta, Montenegro, North Macedonia, Serbia, San Marino, Faroe Islands, Isle of Man, Kosovo, Moldova, Svalbard & Jan Mayen, and Ukraine.
DHL Express shipping rates for these destinations are calculated automatically at checkout based on the delivery location.
Free shipping on orders over €349 may apply depending on destination.
Orders shipped to these destinations may be subject to local import duties, taxes, customs charges, or handling fees depending on the destination country’s regulations. These charges remain the responsibility of the customer.
Pre-Orders
If your order includes a pre-order item, the estimated dispatch window will be indicated on the relevant product page.
Orders containing pre-order items will ship once the item becomes available.
If an order contains both ready-to-ship and pre-order items, the order may be shipped together once all items are available, unless otherwise arranged.